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The Commuter’s Plight

The Commuter’s Plight

Auto-rickshaw drivers are ubiquitous public servants! Yes, you read that right. With over 1 lakh[1] of them just in the Chennai Metropolitan Area and professing to take you to any nook and corner of the city and its outskirts, autos play a crucial role in transportation. It cannot be denied either that most of the city loves to dislike drivers; even those that are on a short visit to the city are warned of the all-true fleecing nature of drivers. The drivers’ often pronounced “kattupadi aagathu” (translation: the tariff you propose to pay is not economically viable), “return savaari kidaikathu” (translation: I will not get a customer back to my stand or area of operation), and refusals to take you to destinations of your choice constitute more fact than fiction. What’s worse? – those tamper-proof electronic meters that stare at you, almost mockingly, throughout your ruddy auto-rickshaw ride! The long minutes of bargaining, of putting up with the driver’s odd and at times rude behaviour, present all too frustrating a circumstance to care for auto-rickshaws or drivers anymore.

If only the fare meters worked…If only things were different…

On the other hand, all of us have heard of stories where auto drivers have played the role of the good samaritan – the case of the honest driver who took to the police station a bag full of jewellery you’d forgotten in the rickshaw, the case of the friendly driver who brought you safely back home from a late night theatre practice, and the all-favourite case of drivers operating free of cost hours before delivery – the prasavathukku ilavasam autos. That neighbourhood auto driver whom not just you and your family knows but the guests to your house also would know a little too well that the driver becomes a member of your extended family! And stories of how auto drivers work hard to get their children educated in english-medium schools, and how those kids grow up to bring laurels to the state and the country too! So many more heart-warming tales exist – those of hard-work, success, and most importantly acts of humanity by that section of the society which gets only bad attention, if any.

If only all of us cared enough to change things for good…

If only things were different…

Worry not, for they shall be. Beginning April 2013, things are going to be different. Watch this space for more details.

 

 


[1] The statistic is not official, thanks to legality and illegality of operations, and poor documentation.

 

 
Comments
 
Comments

Feels good to know. Actually I saw the writeup in today’s eenadu magazine. Commendable. I am waiting to use these autos on my next trip to madras. Hope the number of autos growexponentially in your org.

Great initiative and great write-up…We feel very happy as commuters that such a system is in place . . . We wish all success to this team and this is a great way to help the auto drivers and their families too …

great initiative , it has all our support for a dignified live for both
there will be a few that will try and spoil the great work don’t loose heart keep at it and u would have changed thigs for good in chennai
chennai station still has some rough drivers who need to be eliminated and delt with by the police

Self respect for both the driver and the commuter. Great Initiative. Hope it works and achieves its objective. All the best wishes and good luck for the success of Auto Raja & Rani.

great job (all the best to do well in future)……

Great initiative..how about the rates? for both distance and long trip

hi…do u operate in central chennai ( royapettah )…

Hi! We booked an Auto yesterday. At the destination, the meter reading showed Rs. 27 and a distance of 4.2 kms. The Auto driver was lost as to how to go about reading the meter. He placed a call, I belive to your call centre, and the person at the other end asked us to wait for ten minutes, before he could compute the cost. Is this exactly how you function? If yes, then 1) When you reach your destination, I wouldn’t want to wait another ten minutes to know how much I have to pay up 2) Yesterday, as in our case, we got off right in the middle of a main road, where stopping for that long was very difficult. Also the person couldn’t explain how the service charge works. We were told the minimum reading in the meter is Rs. 14 for the first 2 kms. So we have to pay up worth 2 kms of fare in addition to the meter reading. Even then we were charged Rs. 60. Of course, it definitely worked out cheaper than the regular auto, but we would appreciate it better if we could get a clearer picture – like know beforehand how much service charge to pay, and not beasked to wait after we reach our destination. Looking forward to better service. Cheers and Good luck!

Will this service be given to travel short distances? – within a locality for up and down trips, within the locality one way trips, etc., How early do we need to book for an auto? Plz specify….. this is a wonderful initiative and I hope this idea expands to pool in more drivers and thereby be useful for Chennai vaasis like me….. :)

Thanks for your wishes Ramya! We count on them. Quick reply to your queries:
1. We accept bookings for short and long trips alike.
2. We are operational mostly in downtown but we do serve other areas.
3. Bookings shall be placed one hour in advance.

your_initiative_wont_change_the_remaining_auto_wallas…..why_cant_you_make_the_auto_rickshaws_run_on_a_meter_by_imposing_a_strict_laws….

Well said! There are so many of them who do the good deed and deserve a better living! I wish you all the very best for your endeavour and hope this brings benefits to both the drivers as well as commuters.